​​We are passionate about a client centred approach and this is reflected in our case management practice and the quality of our work.

​​We are passionate about a client centred approach and this is reflected in our case management practice and the quality of our work.

Heidi is absolutely brilliant. Her expertise in our sons disability is fantastic, she also gets being a parent so comes at this from several angles. 
I really feel that Heidi is there to speak for our son and fight his corner if needed, I would trust her to speak for us and to make the best decision.
 She’s made this part of the process much easier for us.

Parent of client


We’re a friendly team of case managers, most of us with over 15-years experience within our own profession, bringing together many years of case management and litigation experience.

We are passionate about a client centred approach and this is reflected in our case management practice and the quality of our work. Our ethos is to be innovative and dynamic creating a tailored approach for our clients.

We are solution focused and we work closely with the client, their family and professionals involved in order to effectively meet the clients goals. As part of this we work with the client’s multi-professional team, education, vocational settings and services involved, steering the case management process to ensure clients can be:





Empowered, Happy, Unique


StanleySmith Case Management carry out the following services for children, young people and adults:

  • Immediate needs assessments and reports under the rehabilitation code
  • Catastrophic Injury Case Management
  • Crisis Case Management (dip in and out to support crisis)
  • Goal specific and short implementation Case Management. For example, pre and post-surgery case management.
  • Conventional Case Management
  • Discharge planning Case Management
  • Desk Based Case Management for small claims
  • Recruitment and management of directly employed care packages with the support of an experienced medication and complex care nurse prescriber and CQC Registered Manager
  • Full HR, administration and payroll support for the management of care packages


We write 6 or 12 monthly update case management rehabilitation reports. These include the case management and rehabilitation costs. In addition, we complete monthly action plans to illustrate progress on the client’s goals.

We monitor the costs of professionals involved and where appropriate we audit our processes and outcome measures to ensure that we are cost effective in the services that we are providing. We offer competitive case management rates whilst retaining a high quality service and experienced case managers.

Zoe is an extremely professional, friendly and dedicated case manager with an unquestionable commitment to the needs and wishes of her clients. I have worked with Zoe for a number of years and I continue to be impressed by the innovation and creativity that she brings to her work, drawing on her extensive knowledge and experience to truly think outside the box. Zoe’s flexible and responsive approach to case management enables her to maximise the quality of life for her clients, particularly at times of crisis, working collaboratively with other professionals. It is a genuine pleasure to work with Zoe and the Stanley Smith case management team and would have no hesitation in recommending them.

Dr Tim Salzman (Consultant Clinical Psychologist).


We have the necessary experience and skills to work with the following clients and conditions:

Children, young people and adults with:

  • Neurological injuries arising from acquired and traumatic brain injury, birth injury leading to cerebral palsy, spinal cord injury, exposure to sodium valproate during gestation.
  • Neurological conditions for example stroke, multiple sclerosis, Parkinsons disease and disorders, dystonia, meningitis.
  • Complex multi-trauma.
  • Orthopaedics.
  • Amputations.
  • Post-surgical intervention.
  • Hearing loss and cochlear implants.
  • Musculoskeletal Injuries.
  • Older persons multi-pathology.


We work with both unsettled and settled litigation cases. As part of this we work closely and communicate effectively with solicitors and court of protection deputies. We also attend case conferences and court as a witness of fact. We have a proactive approach to sharing our case management notes and documentation with solicitors, ensuring that they can access up to date documentation securely, as and when required.


As part of our role we focus on rehabilitation, well-being, quality of life, daily roles, social activities, education, work, voluntary opportunities, leisure and play. In some cases we implement employed or agency care packages in order to enable and empower the client to carry out daily meaningful activities.


We are registered with the Care Quality Commission (CQC) and have the necessary HR and administration support to effectively and safely implement bespoke care packages for our clients.