​​We are passionate about a client centred approach and this is reflected in our case management practice and the quality of our work.

​​We are passionate about a client centred approach and this is reflected in our case management practice and the quality of our work.

Heidi is absolutely brilliant. Her expertise in our sons disability is fantastic, she also gets being a parent so comes at this from several angles. 
I really feel that Heidi is there to speak for our son and fight his corner if needed, I would trust her to speak for us and to make the best decision.
 She’s made this part of the process much easier for us.

Parent of client

HOW ARE WE DIFFERENT?

We’re a friendly team of case managers all with over 16-years experience within our own profession, bringing together 35 years of case management and litigation experience.

We are passionate about a client centred approach and this is reflected in our case management practice and the quality of our work. Our ethos is to be innovative and dynamic creating a tailored approach for our clients.


We are solution focused and we work closely with the client, their family and professionals involved in order to effectively meet the clients goals. As part of this we work with the client’s multi-professional team, education, vocational settings and services involved, steering the case management process to ensure clients can be:

Empowered

Happy

Unique

Empowered, Happy, Unique

WHO WE WORK WITH

We have the necessary experience and skills to work with the following clients and conditions:

Children, young people and adults with:
• Neurological injuries arising from acquired and traumatic brain injury, birth injury leading to cerebral palsy, spinal cord injury, exposure to sodium valproate during gestation.
• Neurological conditions for example stroke, multiple sclerosis, Parkinsons disease and disorders, dystonia, meningitis.
• Complex multi-trauma.
• Orthopaedics.
• Amputations.
• Post-surgical intervention.
• Hearing loss and cochlear implants.
• Musculoskeletal Injuries.
• Older persons multi-pathology.

We work with both unsettled and settled litigation cases. As part of this we work closely and communicate effectively with solicitors and court of protection deputies. We also attend case conferences and court as a witness of fact. We have a proactive approach to sharing our case management notes and documentation with solicitors, ensuring that they can access up to date documentation securely, as and when required.


As part of our role we focus on rehabilitation, well-being, quality of life, daily roles, social activities, education, work, voluntary opportunities, leisure and play.
In some cases we implement employed or agency care packages in order to enable and empower the client to carry out daily meaningful activities.


We are registered with the Care Quality Commission (CQC) and have the necessary HR and administration support to effectively and safely implement bespoke care packages for our clients.

I feel we have a great case manager, she is very easy to talk to and extremely helpful, thank you for being so easy and good to talk to and sorting anything out we need you to.

Jenny Carr, Support Worker

OUR SERVICES

StanleySmith Case Management carry out the following services for children, young people and adults:

• Immediate needs assessments and reports under the rehabilitation code
• Catastrophic Injury Case Management
• Crisis Case Management (dip in and out to support crisis)
• Goal specific and short implementation Case Management. For example, pre and post-surgery case management.
• Conventional Case Management
• Discharge planning Case Management
• Desk Based Case Management for small claims

We write 6 or 12 monthly update case management rehabilitation reports. These include the case management and rehabilitation costs. In addition, we complete monthly action plans to illustrate progress on the client’s goals. We monitor the costs of professionals involved and where appropriate
 we audit our processes and outcome measures to ensure that we are cost effective in the services that we are providing. We offer competitive case management rates whilst retaining a high quality service and experienced case managers.